Contact
Get in Touch
We're a veteran-owned, family-run operation and we genuinely care about every order that leaves our shop. Whether you have a question before you buy or need help after your order ships, we're here for you.
Email: gatappareltx@gmail.com
Response time: We do our best to reply within 1–2 business days (Monday–Friday).
Frequently Asked Questions
When will my order ship?
Every item at GAT Apparel is made to order. That means your garment is printed just for you after you place your order. Please allow 3–4 business days for production, followed by transit time via USPS Economy (typically 3–5 business days within the US). You'll receive a shipping confirmation email with tracking once your order is on its way.
Can I change or cancel my order?
Because production begins quickly after an order is placed, we can only accommodate changes or cancellations within a very short window. If you need to make a change, email us at gatappareltx@gmail.com as soon as possible and we'll do our best to help before your item enters production.
What if my item arrives damaged or defective?
We stand behind the quality of every order. If your item arrives damaged or with a print defect, please contact us within 14 days of delivery at gatappareltx@gmail.com with your order number and a photo of the issue. We'll make it right.
Please note that because each piece is made to order, we are unable to accept returns or exchanges for buyer's remorse or incorrect size selection, so please double-check our size guide before ordering.
How durable is the print?
Our designs are applied using direct-to-garment (DTG) printing, which bonds ink directly into the fabric fibers for a soft, breathable feel. With proper care, your print will last through many washes. For best results, follow the care instructions below.
How should I care for my garment?
Our apparel is printed on Bella+Canvas fabric — premium, ring-spun cotton that stays soft wash after wash. To keep your garment and print looking great:
- Machine wash cold
- Tumble dry on low heat
- Turn the garment inside out before washing
- Do not bleach or dry clean
Can I order a personalized or custom item?
Have a custom idea? We'd love to hear it. Reach out to us at gatappareltx@gmail.com with the details of what you're looking for and we'll let you know what's possible. Please note that personalized orders are final sale and cannot be returned or exchanged.
Thank you for supporting a small, veteran-owned business. We appreciate every single order and we're grateful to have you as a customer.